A NATIONAL ELECTRONICS BRAND
Challenge
Outgrew their warehouse mid-Q4 peak.
What we did
Migrated 8k SKUs in 14 days. Took over full pick-pack-ship.
99.94%
Pick accuracy
Sustained across 4.2k orders / day
ONLINE · OPERATIONS RUNNING
⎯⎯ Third-Party Logistics · Australia ⎯⎯
Your inventory.
Our operation.
We store, pick, pack, and ship for the brands that have outgrown their warehouse. Long-term contracts. Dedicated teams. Real visibility.
SCROLL
⎯⎯ Four disciplines · one operation ⎯⎯
What we actually do.
01 / 04Storage
Warehoused.
Insured. Inventoried.
Bonded and ambient storage with full SKU-level tracking. Dedicated bays per client, climate options on request, 24/7 monitoring and security.
- Pallet & shelf-level storage
- Bonded, ambient, and climate-controlled zones
- Live SKU-level inventory visibility
- Cycle counting and stocktake on schedule
STORAGE — LIVE
Bays
42
SKUs
120k
Util.
86%
02 / 04Fulfilment
Picked.
Packed. Shipped.
Order processing across B2B and DTC channels. Same-day pick cutoffs, value-add packing, carrier-of-choice integration.
- B2B and DTC order fulfilment
- Pick, pack, kit, label, ship
- Custom packaging and inserts
- Multi-carrier shipping integration
FULFILMENT — LIVE
Orders/d
4.2k
Accuracy
99.94%
Cutoff
3pm
03 / 04Returns
Returned.
Inspected. Restocked.
Full reverse logistics. We receive, inspect, grade, refurbish, and either restock, dispatch to repair, or dispose under your policy.
- Returns receipt and inspection
- Grading and refurb workflows
- Restock, repair, or disposal routing
- Customer-facing returns portal
RETURNS — LIVE
Avg TAT
36h
Restock
74%
Refurb
18%
04 / 04Distribution
Dispatched.
Tracked. Delivered.
Outbound transport across AU and APAC. Bulk distribution to retail DCs, line-haul, cross-dock, last-mile coordination.
- Bulk DC and retail replenishment
- Cross-dock and line-haul
- Last-mile carrier coordination
- Live tracking through to delivery
DISTRIBUTION — LIVE
Carriers
9
OTD
99.2%
Lanes
24
⎯⎯ Inside the operation ⎯⎯Container in.
Container in.
Customer parcel out.
One day inside the warehouse, mapped end-to-end. Every step logged, every scan timestamped, every parcel accounted for.
STEP 01
00:00
Receive
Inbound container or pallet receipt. Scanned, weighed, verified against ASN.
STEP 02
00:15
Putaway
WMS-directed putaway to assigned bay. Velocity-based slotting.
STEP 03
08:00
Pick
Wave released. Pickers routed by optimal path. Scan-verified at each location.
STEP 04
14:30
Pack
QC check, packing per spec, labelling, manifest generation.
STEP 05
15:00
Ship
Carrier hand-off, dock-door scan, tracking activated, customer notified.
⎯⎯ For the brands we run for ⎯⎯Quiet operators
Quiet operators
behind loud brands.
Client names stay private. Contract structures don't. Here's what we've built and the outcomes that came with it.
A DTC HOMEWARES COMPANY
Challenge
Returns were eating their margin.
What we did
Built end-to-end reverse logistics with grading and refurb.
74%
Restock rate
Up from 41% under prior 3PL
AN APPAREL WHOLESALER
Challenge
Needed bonded storage and B2B fulfilment under one roof.
What we did
Dedicated bay, dedicated team, integrated WMS to retailer EDI.
≤ 24h
Order lead time
Same-day cutoff at 3pm AEST
⎯⎯ Distribution network ⎯⎯
One DC. National reach.
Cities served
All capital
Same-day metro
98%
Next-day national
99.1%
Carrier partners
9
⎯⎯ Full capabilities ⎯⎯Nine disciplines.
Nine disciplines.
One operation.
WMS
Warehouse management
Real-time inventory, location, and movement tracking.
- SKU & lot-level tracking
- Velocity-based slotting
- Cycle counts on schedule
- Native API + EDI
API + EDI integrations
Pick
Pick accuracy
Scan-verified at every step. 99.94% accuracy across 4.2k orders/day.
- Voice and RF picking
- Wave + batch picking
- Pick-to-light zones
- QC audit step
Voice + RF pick
Pack
Pack & ship
Branded packaging, inserts, custom kitting. Multi-carrier rate shopping.
- Custom packaging & inserts
- Subscription kitting
- Rate-shopping engine
- Same-day cutoff 3pm
9 carrier partners
Returns
Reverse logistics
Receive, grade, refurbish, restock. Customer-facing portal.
- Returns portal
- Inspection & grading
- Refurbish workflows
- Restock or dispose routing
≤ 36h average TAT
Bonded
Bonded storage
Licensed bonded warehouse for duty-deferred imports.
- Customs bond
- Duty-deferred storage
- AQIS approved
- Class 5 dangerous goods
AQIS approved
Portal
Customer portal
Live dashboards, inventory snapshots, order status, billing transparency.
- Live inventory
- Order tracking
- Invoice & reconciliation
- Multi-user permissions
Browser + mobile
Reporting
Performance reporting
Monthly OPS reviews. Custom KPI dashboards. Live SLA monitoring.
- Monthly ops reviews
- Custom KPI dashboards
- SLA monitoring
- Trend & forecast modelling
Custom KPIs
Compliance
ISO-aligned
Audit-ready procedures. Quarterly internal audits. ISO 9001 alignment.
- ISO 9001 alignment
- Quarterly audits
- Documented SOPs
- Compliance reporting
Audit-ready
Security
Site security
24/7 CCTV, monitored alarm, restricted-access racking, controlled docks.
- 24/7 CCTV
- Monitored alarm
- Access-controlled bays
- Tamper-evident handling
24/7 monitored
⎯⎯ Compliance & cover ⎯⎯
Compliant. Insured. Audited.
ISO 9001
Quality management aligned
AQIS
Approved arrangement
Class 5 DG
Dangerous goods licensed
$2M Public Liability
Cover in place
Cargo Cover
$1M per movement
Bonded
Customs-approved warehouse
⎯⎯ Operating principles ⎯⎯How we run the
How we run the
operation.
I.
Built around the contract.
We don't sell a generic 3PL service. Every engagement is structured around what your operation actually needs — SKU mix, order profile, integrations, SLA. The first conversation is about your business, not ours.
II.
One contact, every issue.
The person who onboards your account is the person who runs it. No tier-one ticket queues. No handoffs. When something goes wrong, you're talking to the operator, not a triage rep.
III.
Visibility, not theatre.
Live inventory, live order status, live SLA monitoring. You see what we see, when we see it. No 'we'll get back to you Monday' on a Friday afternoon escalation.
IV.
Audit-ready by default.
Every movement is logged, every scan is timestamped, every SOP is documented. When your auditor asks, we have the paperwork before they finish the question.
⎯⎯ Enquiries ⎯⎯Outgrowing your
Outgrowing your
warehouse?
Tell us what you ship, how much, and where it's going. Most enquiries get a response within one business day with indicative scope and lead time.
Response
≤ 24 hours
Coverage
AU · APAC
Engagements
Long-term contract only
Minimum scope
1,000+ SKUs or 50k+ units/mo